Non-Faulty items
For change of mind or incorrect choice purchases, you can return your items to Auzessories within 30days of purchase for a refund if it is brand new with unopened packaging. Auzessories offers refunds only, not exchange.
Auzessories will charge a restocking fee of25% of the value of the item for any change of mind or incorrect purchases, and this will be deducted from the refund amount.
Also, any shipping costs you incurred (that is, where free shipping was not specified) when the item was initially sent to you will not be refunded.
Please note that Auzessories will not provide a refund, credit or exchange if the item is not kept in brand new and resalable condition with original packaging and unbroken seals.

Faulty item 
If an item is defective as a manufacturers fault or defect, please contact us within 7 days of purchase for assessment.
If an item is identified as a manufacturer faulty item after assessment, there are two options for the buyer:

• We will fully refund the purchase price, or
• We will provide a replacement.

If an item is assessed that is not faulty, $8.5 postage and handling fee is required to pay to Auzessories to resend your item back.

Item not what you ordered 
In the unlikely event that Auzessories sends you an item which is not what you ordered, please contact us within 2 days of receiving the item, so that we can rectify this for you.